Pyzdek, Thomas <br/><br/>
The handbook for quality management  a complete guide to operational excellence 
Thomas Pyzdek, Paul Keller 
 - Second Edition 
 - New York  McGraw-Hill  2013 
 - xii, 484 pages  illustrations 
<br/><br/>Organizational structures – The quality function – Approaches to quality – Customer-focused organizations – Strategic planning – Understanding customer expectations and needs – Benchmarking – Organizational assessment – Quantifying process variation – Quality audits – Supply chain management – Effective change management – Define stage – Measure stage – Analyze stage – Improve/design stage – Control/verify stage – Motivation theories and principles – Management styles – Resource requirement to manage the quality function.   
<br/><br/><label>ISBN: </label>9780071799249 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Reliability (Engineering)
<br/><br/><label>Dewey Class. No.: </label>620.00452  / P99 / 2013