000			00732nam a22002297a 4500
001			17567191
003			PE-LiUTP
005			20200127211510.0
008			121218t20132013nyua b 001 0 eng
020			_a9780071799249 (alk. paper)
040			_aUTP _beng _cUTP _eRDA
082			_221 _a620.00452 _bP99 / 2013
100			_917139 _aPyzdek, Thomas
245			_aThe handbook for quality management _ba complete guide to operational excellence _cThomas Pyzdek, Paul Keller
250			_aSecond Edition
260			_aNew York _bMcGraw-Hill _c2013
300			_axii, 484 pages _billustrations
650			_917140 _aQuality control
650			_917141 _aReliability (Engineering)
700			_917142 _aKeller, Paul
942			_2ddc _cLIBR _kX-00854
999			_c27870 _d27870
505			_aOrganizational structures – The quality function – Approaches to quality – Customer-focused organizations – Strategic planning – Understanding customer expectations and needs – Benchmarking – Organizational assessment – Quantifying process variation – Quality audits – Supply chain management – Effective change management – Define stage – Measure stage – Analyze stage – Improve/design stage – Control/verify stage – Motivation theories and principles – Management styles – Resource requirement to manage the quality function.