000			00841nam a22002537a 4500
001			12825699
003			PE-LiUTP
005			20190927164625.0
008			020620t2003 nyua b 001 0 eng
020			_a007139656X
040			_aUTP _bspa _cUTP _eRDA
082			_221 _a658.8 _bD39
100			_919010 _aDeBonis, J. Nicholas
245			_aValue-based marketing for bottom-line success _b5 steps to creating customer value _cJ. Nicholas De Bonis, Eric Balinski y Phil Allen
260			_aNew York _bMcGraw-Hill _c2003
300			_axix, 245 pages _billustrations
500			_a" American marketing association."
650			_919011 _aConsumer satisfaction
650			_919012 _aCustomer services _xManagement
650			_942 _aMarketing _xManagement
700			_919013 _aBalinski, Eric W.
700			_919014 _aAllen, Phil
942			_2ddc _cLIBR _k1234
999			_c28895 _d28895