The handbook for quality management a complete guide to operational excellence
Pyzdek, Thomas
The handbook for quality management a complete guide to operational excellence Thomas Pyzdek, Paul Keller - Second Edition - New York McGraw-Hill 2013 - xii, 484 pages illustrations
Organizational structures – The quality function – Approaches to quality – Customer-focused organizations – Strategic planning – Understanding customer expectations and needs – Benchmarking – Organizational assessment – Quantifying process variation – Quality audits – Supply chain management – Effective change management – Define stage – Measure stage – Analyze stage – Improve/design stage – Control/verify stage – Motivation theories and principles – Management styles – Resource requirement to manage the quality function.
9780071799249 (alk. paper)
Quality control
Reliability (Engineering)
620.00452 / P99 / 2013
The handbook for quality management a complete guide to operational excellence Thomas Pyzdek, Paul Keller - Second Edition - New York McGraw-Hill 2013 - xii, 484 pages illustrations
Organizational structures – The quality function – Approaches to quality – Customer-focused organizations – Strategic planning – Understanding customer expectations and needs – Benchmarking – Organizational assessment – Quantifying process variation – Quality audits – Supply chain management – Effective change management – Define stage – Measure stage – Analyze stage – Improve/design stage – Control/verify stage – Motivation theories and principles – Management styles – Resource requirement to manage the quality function.
9780071799249 (alk. paper)
Quality control
Reliability (Engineering)
620.00452 / P99 / 2013